This role will manage the customer care team and you will be expected to lead by example, the role will be a mixture of 'managing' as well as 'getting your hands dirty' in the day to day role of customer care.
Kenny Recruit are working with a highly reputable retail company, to find a motivated, experienced and approachable Customer Care Manager, on a permanent basis.
You/the team will be responsible for dealing with all queries but also responsible for ensuring an exceptional experience for all customers.
We're currently recruiting for a Customer Success Manager to join our team in Shoreditch.
We're now looking to add a new team member with the view to propel the company's client growth, specifically our unique SAAS platform which integrates multiple business operations from online advertising, HR module, Video Interfaces as well as accessing online recruitment advertising services from the UK's leading sites.
We're in a unique position having spent the last two years focusing heavily on software development.
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
This role will support the Customer Care Manager, you will oversee the team on a day to day basis, you will have a hands-on approach and the ability to lead by example.
Kenny Recruit are working with a highly reputable retail company, to find a motivated, experienced and approachable Customer Care Supervisor, on a permanent basis.
You/the team will be responsible for dealing with all queries but also responsible for ensuring an exceptional experience for all customers.
Posted by Lloyd Recruitment Services Ltd • £40K/yr
The Sales Manager is responsible for leading and managing a team of sales representatives to achieve and exceed sales targets.
The Sales Manager will also be responsible for identifying new business opportunities, building and maintaining strong client relationships, and contributing to the overall growth and profitability of the company.
This role involves developing and implementing sales strategies, coaching, and mentoring the sales team, and working closely with other departments to ensure the seamless delivery of products/services to customers.
Our client is a leading financial business intelligence, news, data and insights provider connecting and informing senior executives pursuing investment opportunities in telecoms, media and technology globally.
Posted by Pursuit Resources Group • £55K/yr to £65K/yr
Reports to: Head of Sales
Based in: London
The successful candidate will be well organised and able to manage multiple priorities, excelling in collaboration, resilience and innovation with strong communication and presenting skills.