Client Relationship Manager / Customer Success Manager - £40,000 - £45,000 Basic + Uncapped Commission OTE £60,000 - £65,000 + Benefits.
About the Company
Our client is a leading financial business intelligence, news, data and insights provider connecting and informing senior executives pursuing investment opportunities in telecoms, media and technology globally.
They are a highly entrepreneurial, high growth business based in the heart of central London with ambitious plans for further growth and have a new opening for a Client Relationship Manager to join the Account Management / Customer Success team.
Benefits for You:
- Basic Salary of up to £45,000
- Uncapped Commission / OTE of an additional 15,000 - £20,000 based on individual performance
- 25 days annual leave (plus bank holidays)
- Company Pension Scheme
- Employee perks platform
- Regular monthly team social events
- Great Bonus scheme and open ended / uncapped commission scheme
- The opportunity to join a growing and highly successful team where you can grow and develop further
- Hybrid working (3 days in the office per week)
- Percentage of company profits donated annually to UK and overseas charities
About the role of Client Relationship Manager
With the opportunity of working from the London office 3 days a week, our client is seeking a bright, motivated, and enthusiastic Client Relationship Manager / Customer Success Manager to join their client relations and account management team.
As a Client Relationship Manager, you will:
- Manage all aspects of the renewal cycle managing relationships with an existing book of business consisting of Investment Banks, Hedge Funds, Law Firms and Private Equity Firms
- Be responsible for all post sale activities as part of the customer journey including onboarding and training clients on the platform, driving customer adoption and handling inbound queries via email and phone
- Build 'long term' relationships with clients at all levels
- Monitor customer usage data and handling up sell opportunities
- Become the 'voice of the customer' and collaborate successfully with product, editorial, research and sales teams for best practice
About You
- Minimum of 2 - 3 years experience in an Account Manager or Customer Success role
- Experience of managing renewals and driving growth within existing accounts
- Understanding of B 2 B subscription-based sales model ideally within FinTech / Financial Data
- Strong organisational and time management skills
- Outgoing personality, personable and a team player
- Ability to work from the Central London office 3 days a week
Apply now for this Client Relationship Manager / Account Manager role. For more information, please email your CV to us. We look forward to hearing from you!
ABR Associates Ltd is acting as an Employment Agency in relation to this role and specialises in placing candidates into permanent positions within Media / Digital, Technology / SAAS, Market Research, Events & Business Information. Website: www.abrassociates.co.uk
Due to high volumes of applicants, we regret that we can only contact those who are invited to interview. Should you not have heard from us within 2 weeks you may assume you have not been successful at this time, but we thank you for your time and interest in the role.