Kenny Recruit are working with a highly reputable retail company, to find a motivated, experienced and approachable Customer Care Manager, on a permanent basis.
This role will manage the customer care team and you will be expected to lead by example, the role will be a mixture of 'managing' as well as 'getting your hands dirty' in the day to day role of customer care.
You/the team will be responsible for dealing with all queries but also responsible for ensuring an exceptional experience for all customers. You and the team will need to send carefully written emails, arrange replacement products, or carefully put together online help centres to allow customers to find the answers to their questions themselves.
Pay: £40,000 - 50,000 per annum (dependant on experience) + benefits
Location: Central London (hybrid working model)
Working hours: 9am-6pm
Responsibilities:
- Day to day management of the Customer Care team.
- Continuously seek ways to improve the customer experience, through leveraging the latest tech.
- Manage, gather and report on customer data to provide other departments with customer and product insights to ensure continuous business improvements.
- Onboarding and training of new team members.
- Efficiently manage and resolve customer escalations to the highest standards.
- Liaise with other internal teams to problem solve and resolve customer issues.
Next Steps...
We've been candidates too so we know how frustrating it is if you don't hear back from a job application. We'd love to respond to everyone, however given the high volume of responses we receive from the combination of job boards, social media and other sources and despite our best efforts, we simply can't get back to every application - We know that's not what you want to hear but we hope you'll understand?
Short-listed candidates will obviously be contacted for this specific role and if you haven't heard from us within a week, please assume you have been unsuccessful on this occasion.
We will keep your CV on file to contact you with regards to future roles and any other advice to help you, however if you do not wish to remain on our database, please let us know and we will obviously remove you. Alternatively, feel free to contact us for a chat.