The Company:
- Globally established, best-in-class solution, providing a social & email management platform.
- AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.
- Working closely with clients to not only drive performance, but also drive the quality of news delivered via digital channels!
The Opportunity:
Joining a small, but globally spread CSM team, you will take ownership of c.60 clients with a book value of £750k ARR.
This is a total accountability CSM role where you will be involved in everything from onboarding, through to renewal, adoption and account growth. You will own your accounts entirely and work closely with support, sales, product and engineering to drive maximum client satisfaction and retention.
Used by well-known names across the globe, they have recently launched two additional products that are changing the way users create and publish news digitally. Their product range is fantastic and really gives you a chance to bring value to your client base!
Of course, no Customer Success role is without challenge! Whilst fantastic, the solution is not business critical and market / economic decisions have had ripple effects on adoption and usage. You'll need to be ready to anticipate client needs and be confident to face more challenging renewal conversations.
The Ideal Candidate:
- 4+ years of Customer Success Experience, managing mid-market or larger level accounts.
- Commercially aware and confident of growing account value through upsell and adoption. (A background in sales or account management would be beneficial)
- Confidence to work with a book of 40+ client accounts and able to manage their time accordingly.
- Social media savvy and experience in the publishing, media or agency world.
- A well-versed approach to high touch, customer management. You will regularly engage with your clients and provide value with every interaction.
- Self-motivated and able to work autonomously.
- The desire to learn and improve. No ego's here!
- A team player! Support the team, learn from the team, be part of the team!
- Experience of working with decision makers in the social media / digital space.
The Package:
- A base salary up to £65k plus c.£20k bonus (plus comms!)
- 25 Days holiday, plus BH.
- Hybrid working, Central London
And more!
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!