STRATEGIC CUSTOMER PROGRAM MANAGER / HYBRID / LONDON BRIDGE / UP TO £65,000 PLUS BENEFITS
Every business is different. The global travel industry is vast and varying. There are challenges and opportunities for every travel company - whether they're just starting out or are well-established. But at the heart of it all are payments. And that's where we come in.
The Strategic Account Manager is responsible for supporting the Strategic Account Director in managing the most important strategic customer accounts in the Travel business at WEX.
The Strategic Customer Program Manager will actively lead multiple programs specifically for our largest, most complex travel accounts. The successful applicant will lead cross functional resources to drive complex projects to completion. The program manager will build and maintain strong and effective working relationships with internal and external partners, as well as coordinate delivery teams.
What's on offer?
- Highly competitive salary between £60,000-£65,000 (dependant on experience)
- Annual company bonus
- 40 hour week - Monday to Friday, no evenings or weekends
- Hybrid working (2-3 days per week in London Bridge office)
- Industry leading pension scheme
- Private Medical
- 25 days plus bank holidays - with the opportunity to purchase additional holidays
- Life assurance
- Income Protection
- Gym Flex membership
- Discounts & perks platform
- Employee wellbeing
Key Responsibilities of the Customer Program Manager:
- Achieve portfolio targets $ spend and $ revenue, managing existing customer(s)
- Assist with the development in defending and growing customer business.
- Day-to-day contact for all non-operational customer requests, engaging with the Partnership and Treasury teams
- Manage and execute against the open key strategic workstreams, Programs/projects. Including internal and external status reporting
- Maintain formal customer 90-day plan(s) and updates in sales management tool (salesforce)
- Meet with client across multiple locations, including travel if needed, per target operating model frequency, ensuring recognition by the client as a trusted advisor on behalf of WEX
- Regularly communicate and collaborate with internal/external stakeholders (including executives) to provide on-time, quality deliverables that meet product expectations and customer satisfaction
- Work closely with the Account Management team and other WEX Corporate Payments Teams ensuring communication, processes and workflow are delivered within the parameters of the client's requirements and service delivery standards.
- Publicize with clients and business networks about WEX's thought leadership in the Travel & Corporate Payments markets.
- Identify and implement project management best practices across programs
- Create data driven, well thought-out client facing presentations
- Coordinating internal cross-functional teams to accomplish tasks and projects
Experience you'll bring:
- Previous experience in client facing roles with an ability to draw on a variety of prior experience, including direct client engagement, related functional experience in technical and subject matter knowledge, and project management, in order to support their team's success
- Project management experience in a consultative customer environment with previous working experience of being in project manager leadership role; experience managing large scale product implementations
- Strong communication skills and empathetic approach to clients.
- Demonstrated understanding of project management methodologies, performance measurement and metrics, and business and financial analysis
- Experienced in the payments ecosystem and financial services businesses
- Consultative abilities, data analysis, and sound decision-making skills, and ability to work under continual deadline pressure
- Skilled at executing complex business strategies, driving measurable results
- Proven ability to build rapport, influence and problem solve
- Demonstrated ability to successfully facilitate root-cause analysis on complex issues
- Strong written and verbal communication
- Able to collaborate, negotiate and persuade, while maintaining positive relationships with employees, peers, internal partners, clients and third-party partners
- History in developing proposals/presentations to internal and external stakeholders
- Strong ability to understand issues and develop creative solutions
What's Next?
If you have the experience and Travel Payment background to be successful in this brand-new Strategic Customer Program Manager position, we would love to hear from you. APPLY NOW for immediate consideration.