�? Lead Customer Success Manager Opportunity with a Cutting-Edge Cyber Security Innovator!
Are you a bright, motivated self-starter looking to make a real impact in the fast-evolving world of cyber security? Do you thrive in a dynamic, collaborative environment where your ideas can flourish? If you're ready to take on an exciting role at the forefront of technology, this could be the perfect opportunity for you!
What's on Offer:
- Unlimited Holiday Allowance: Encouraging a healthy work-life balance �??
- Hybrid Working: Flexible working arrangements that suit your lifestyle �???
- Career Progression: Bi-annual reviews to support and enhance your professional growth ??
- Learning & Development: Ongoing investment in your skills and future ??
- Enhanced Pension: Plan for your future with our robust pension scheme ??
- Private Healthcare: Comprehensive coverage with Vitality, including rewards and discounts from Amazon Prime to Gym Membership �?
About the Company: Founded in 2017, the company has been a pioneer in designing and building the security architecture of the future. Their mission is to provide the most comprehensive defence against cyber threats, safeguarding every user and asset within an organisation, regardless of location. Recognised for their innovation and industry impact, they are now scaling rapidly following a successful Series A funding round. This is an exciting time to join a forward-thinking company that's making waves in the cyber security industry.
The Role: The company is seeking a Lead Customer Success Manager (CSM) to play a pivotal role in driving business value for its most complex and strategic customers. As Lead CSM, you will be responsible for maximising revenue retention, proactively driving revenue expansion, and contributing significantly to the company's growth and success. This is an individual contributor role with potential for future team leadership for high-performing candidates.
Key Responsibilities:
- Customer Engagement: Build and maintain strong relationships with key customers, serving as the primary point of contact for strategic discussions, escalations, and feedback. Identify opportunities for upselling and cross-selling, collaborating closely with the Sales team to qualify and close deals.
- Strategy Execution: Implement the company's comprehensive customer success strategy across your assigned portfolio, refining processes as needed to enhance customer satisfaction and retention.
- Customer Health Monitoring: Track product usage and sentiment metrics, taking proactive steps to mitigate revenue risk.
- Renewals & Expansion: Work closely with the Sales team to ensure timely renewals and identify opportunities for account expansion. Collaborate across internal teams to increase customer lifetime value and reduce churn.
- Customer Success Metrics: Meet or exceed key performance indicators (KPIs) related to customer success, such as Gross and Net Revenue Retention. Use data-driven insights to make informed decisions and drive continuous improvement.
Ideal Candidate Profile:
- Extensive experience in Customer Success, with 5+ years of proven success
- At least 2 years of experience within the Cyber Security industry, with a strong understanding of cyber security concepts and technologies
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
- Data-driven with proficiency in CRM software and customer success platforms
- Willingness to travel occasionally for customer meetings and events