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We are currently seeking an Operations Manager who has a background within Education/Sports and who is passionate and enthusiastic about inspiring children to become active. This unique individual will have a passion for sports coupled with exceptional interpersonal and people management abilities. The ideal candidate will demonstrate the capability to lead and support a team of sports coaches while proficiently managing various operational tasks as outlined below. Strengthen and maintain relationships with existing clients understanding their needs and ensuring our programs align with their expectations. Collaborate with the sales and marketing teams to explore opportunities for upselling and cross-selling services. Lead and inspire a team of Area Coordinators, fostering a positive and collaborative team culture. Maintain a keen eye on the coaching delivery schedule, working closely with Area Coordinators to optimise program delivery and address scheduling challenges promptly. Regularly assess program outcomes, seeking feedback from clients and instructors for continuous improvement. Collaborate closely with the franchise network to ensure smooth communication and cooperation. Address operational challenges promptly, employing creative and strategic solutions. Develop key performance indicators (KPI's) and consistently track and report on performance metrics. Utilise data analysis to derive insights and offer recommendations aimed at improving operational efficiency. Identify and pursue opportunities for community engagement and partnership building, aiming to amplify the presence and influence within local communities. Work with the Training and Development Manager to implement training initiatives for Area Coordinators, ensuring they stay updated on industry trends and coaching methodologies. Collaborate closely with the Finance Manager to contribute insights and input towards overseeing the budget, ensuring that financial objectives are aligned with operational goals. Foster collaboration with other departments such as marketing, finance, and HR to ensure seamless operations. Key skills: Previous experience in a similar role, preferably in sports or education sector (2 years preferred); Strong communication skills and well-organised with meticulous attention to detail; Adept at prioritizing tasks in a fast-paced, people-focused environment; Prior experience in scheduling; Exceptional skills in people management and communication with key stakeholders; Experienced in budget management and providing relevant financial insights. Advanced DBS check will be required for this role