Operations Manager required for our client, a prestigious hotel, located in the Horley area.
As Operations Manager, you will be supporting the General Manager with the smooth day to day running of the hotel along with a dedicated team of Heads of Department.
You will be responsible and accountable for all food and beverage service areas including the Restaurant, Bar, Conference & Banqueting, Room Service, Terraces, and Lounge Service. Your focus will be the consistent delivery of high standards of guest service across all F&B operational areas. You will be supported by a Restaurant supervisor and overall managing a team of 30 employees.
In the General Managers absence, you will also take responsibility for ensuring the smooth operation of Housekeeping and Front of House departments offering you the opportunity to really influence the continued future success of the hotel. Indeed, on an ongoing basis as head of the Duty Management team you will be involved in supporting all departments across the Hotel.
The key areas of focus will be:
Service delivery - ensuring the product & service continue to delight guests and meet the requirements of this hotel's status, accolades and Mystery Guest standards.
Planning/Resourcing - ensuring the effective use of resources, staffing, stocks and effectively direct the departments to efficiently plan and deliver excellent service based on business levels in the hotel.
Operations - through effective supervision, guidance and control ensuring that the present and future operation is ready to deliver success on its objectives. You will also be heading up and working as part of the Duty Management team at the Hotel.
Systems - ensure all systems are operational (with the support of the Group IT Manager) and that all staff are trained and adhere to the operating standards of use.
Staffing and Performance Management - ensure that through selection, recruitment, training and coaching the very best standards of staff are maintained and developed. Making sure that each person within the team receives the guidance and feedback necessary to be successful and operate in a safe way meeting current company and legal requirements.
Revenue Management - Ensuring all in-house opportunities for sales are taken and liaising with Group Sales, Marketing and Revenue Managers to ensure financial targets are met.
Requirements for the role of Operations Manager:
- Previous quality operational management experience within the 4/5 star hotel market.
- A CV showing a bias towards Food and Beverage experience.
- Excellent customer service skills.
- High standard of personal presentation.
- Confident, professional, and welcoming personality.
- Proven ability to recruit, train, coach and motivate hospitality teams.
- Ability to work under pressure, giving direction and leadership to the team.
- A self-motivated, driven, results orientated, and proactive attitude is required.
- Excellent verbal and written communication skills both for internal and external communication.
Salary for the role of Operations Manager is given as £35,000+ / per annum (£33,000 + £2,000 per annum share of the guaranteed service charge / plus an additional end of financial year service charge bonus paid / Single private healthcare cover / other company benefits. Live out only. Transport will be desirable due to shift work required.
Please send an up to date copy of your Curriculum Vitae.
N.E. Recruitment is acting as an Employment Agency in relation to this vacancy
We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration.
Candidates must be eligible to live and work in the UK