Operations Manager
We are looking for an enthusiastic, personable and professional Operations Manager,with a strong background in multi-site, seasonal environments,to oversee all aspects of the running of three very busy park-based café restaurants delivering a relaxed yet professional dining experience,ensuring the business is run efficiently and that sales targets are met.
As Operations Manager, you will have a hands-on role in all three park cafes, your responsibilities will include;
- Overseeing senior management teams across all sites and ensuring consistent culture and values
- Contract renewals including internet & phone. Overseeing utilities contract
- Supplier relationships, account set ups, costs of goods, managing stock takes ensuring the costs are up to date
- Liaising with councils and park authorities
- In charge of the compliance and maintenance contract company.
- Recruiting, training and retaining senior staff to ensure they and their teams deliver the highest levels of hospitality in a consistent manner
- Proactively looking to maintain the reputation of the brand, consistency of products and efficiency of costs across sites.
- Maintaining a thorough knowledge of the day-to-day operationsand guest feedback
- Having a car, and being willing to drive, for example to buy supplies from wholesalers, if stocks run out over a busy weekend, or transfers between sites.
- Being willing to work most weekends.
- Overseeing maintenance issues across all three sites
- Being a figure head of all staff for problem solving, customer complaints, staff issues and leading the team with confidence
Prerequisites for the role:
- Previous experience as an Operations Manager overseeing multiple restaurants in a casual dining space
- Hospitality led, people first view to running restaurants, along with a willingness to take a hands-on approach to the role.
- Thorough knowledge of food and beverage operations.
- Willingness to lead by example and get involved in the day-to-day operations of individual sites where required.
- Strong understanding of restaurant commercials and financials,
- Prior experience with stock, Epos, HR, and delivery systems.
Our team is the most important part of our business. We have a family environment at the cafe, with a culture set by us of hard work, loyalty and kindness.We see that culture filters from the top and need the new Operations Manager to lead with the same ethos.