We are currently seeking an Operations Manager who has a background within Education/Sports and who is passionate and enthusiastic about inspiring children to become active.
This unique individual will have a passion for sports coupled with exceptional interpersonal and people management abilities.
The ideal candidate will demonstrate the capability to lead and support a team of sports coaches while proficiently managing various operational tasks as outlined below.
- Strengthen and maintain relationships with existing clients understanding their needs and ensuring our programs align with their expectations.
- Collaborate with the sales and marketing teams to explore opportunities for upselling and cross-selling services.
- Lead and inspire a team of Area Coordinators, fostering a positive and collaborative team culture.
- Maintain a keen eye on the coaching delivery schedule, working closely with Area Coordinators to optimise program delivery and address scheduling challenges promptly.
- Regularly assess program outcomes, seeking feedback from clients and instructors for continuous improvement.
- Collaborate closely with the franchise network to ensure smooth communication and cooperation.
- Address operational challenges promptly, employing creative and strategic solutions.
- Develop key performance indicators (KPI's) and consistently track and report on performance metrics. Utilise data analysis to derive insights and offer recommendations aimed at improving operational efficiency.
- Identify and pursue opportunities for community engagement and partnership building, aiming to amplify the presence and influence within local communities.
- Work with the Training and Development Manager to implement training initiatives for Area Coordinators, ensuring they stay updated on industry trends and coaching methodologies.
- Collaborate closely with the Finance Manager to contribute insights and input towards overseeing the budget, ensuring that financial objectives are aligned with operational goals.
- Foster collaboration with other departments such as marketing, finance, and HR to ensure seamless operations. Key skills:
- Previous experience in a similar role, preferably in sports or education sector (2 years preferred);
- Strong communication skills and well-organised with meticulous attention to detail;
- Adept at prioritizing tasks in a fast-paced, people-focused environment;
- Prior experience in scheduling;
- Exceptional skills in people management and communication with key stakeholders;
- Experienced in budget management and providing relevant financial insights.
Advanced DBS check will be required for this role