The Junior IT Service Desk Analyst provides day-to-day Service Desk support to the business worldwide.
You will work within the IT Service Desk team and IT Department to support the delivery of a quality IT Service Desk service to defined performance metrics.
You will be responsible for delivering excellent customer service and high levels of first point of contact resolution in addition to the continual improvement of IT support services from the IT Service Desk to our customers.
The Senior Service Desk Analyst is responsible for the day-to-day operations of the Service Desk.
General
Pertemps are supporting a forward-thinking organisation based in Coleshill ( Midlands) who due to internal promotion are now looking for a Senior IT Service desk Analyst on a full-time permanent basis.
They are looking for a talented Senior IT Service Desk Analyst to join their existing dynamic team and play a key role in maintaining their IT infrastructure and ensuring our users have the best possible experience.
We are currently partnered with one of the world's leading non-profit organisations who are looking for a Service Desk Analyst to join the business on a 3-6 month contract.
Reporting directly to the Service Desk Manager, you will serve as a key technical resource within the support team, handling more complex issues that have been escalated from the 1st line support team.
Are you looking to develop your IT career as a Junior Service Desk Analyst?
This role is perfect for someone passionate about technology, eager to learn, and ready to provide high-quality support to clients.
A specialist travel technology company, dedicated to providing innovative, easy-to-use booking solutions tailored to the unique needs of the travel industry are looking to continue to scale the team.
Service Desk & Onsite Technical Support Analyst required to ensure effective and efficient support to customers/colleagues in London, Birmingham, and Manchester Studios.
The role would be based in our London Studio with remote support and occasional on-site visits to the other locations.
Posted by Additional Resources Ltd • £28K/yr to £30K/yr
An opportunity has arisen for a1st / 2nd Support Analyst with2 years' experience in a similar IT support or Service Desk role to join a leading independent IT support provider.
In this role, you will be responsible for providing 1st / 2nd line IT support to their clients.