Service Desk Analyst – 3-6 month contract – Hybrid - £300pd Inside IR35
Overview:
We are currently partnered with one of the world's leading non-profit organisations who are looking for a Service Desk Analyst to join the business on a 3-6 month contract. Reporting directly to the Service Desk Manager, you will serve as a key technical resource within the support team, handling more complex issues that have been escalated from the 1st line support team. This position requires a deep understanding of various IT systems, a keen analytical mindset, and the ability to manage and prioritize multiple tasks effectively.
Role & Responsibilities:
- Provide 2nd line technical support, handling escalated issues from the 1st line support team.
- Troubleshoot and resolve complex hardware, software, and network issues.
- Support and maintain client systems, including desktops, laptops, servers, and networks.
- Install, administer and support all Windows based, MAC OS & iOS devices, desk phone, printers and mobile equipment.
- Manage and document support requests using our ticketing system.
- Collaborate with 3rd line support and other teams for issue resolution.
- Maintain up-to-date knowledge of IT infrastructure and emerging technologies.
- Assist in the deployment of new technologies and systems for clients.
- Ensure all IT processes are documented and followed.
Essential Skills & Experience:
- Strong knowledge of Windows and Mac OS operating systems.
- Experience with Active Directory, Microsoft Exchange, and Office 365 administration.
- Previous experience in a 2nd line support role or similar IT support position.
- IT related computer qualification – i.e. CompTIA.
- Familiar with programming and scripting languages – e.g. PowerShell, Python, PHP
- Mobile device management and configuration.
- Excellent problem-solving skills with a methodical approach to troubleshooting.
- Strong communication skills, both written and verbal.
- Ability to work under pressure and manage multiple tasks simultaneously.
Package:
- Day rate up to £300pd inside IR35
- 3-6 month contract
- Hybrid working – 3 days onsite