1st / 2nd Support Analyst - London
Salary: £27,500 - £30,000 (DOE)
Full-Time, Permanent position
Monday - Friday + Excellent Benefits
An opportunity has arisen for a1st / 2nd Support Analyst with2 years' experience in a similar IT support or Service Desk role to join a leading independent IT support provider.
In this role, you will be responsible for providing 1st / 2nd line IT support to their clients.
You will be responsible for:
- Deliver IT support to resolve hardware and software issues.
- Collaborate with the IT team to ensure efficient handling of Service Desk requests.
- Perform troubleshooting for Microsoft Office 365, Windows 11, Google G-Suite, and macOS.
What we are looking for:
- Previously worked as a Support Analyst or in a similar role.
- Experience in providing 1st Line IT support.
- Knowledge of IT security practices, including firewalls and antivirus software.
- Familiarity with AzureAD and Active Directory.
- Skilled in troubleshooting hardware and software issues.
What's on offer:
- Competitive salary
- Bonus scheme
- Company discount
- 20 days plus bank holidays
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: IT Support, IT Technician, 2nd Line, IT Helpdesk, Desktop Support, ServiceDesk, Technician, Engineer