Service Desk & Onsite Technical Support Analyst
London Waterloo - 5 days on site per week
Service Desk & Onsite Technical Support Analyst required to ensure effective and efficient support to customers/colleagues in London, Birmingham, and Manchester Studios. The role would be based in our London Studio with remote support and occasional on-site visits to the other locations.
By utilising knowledge of the customer environment, the candidate will deliver timely and high-quality IT Support (e.g., incident resolution, root cause analysis, problem prevention, and knowledge transfer). Working on behalf of the ICT department, the Service Desk & Onsite Technical Support Analyst will provide responsive and competent technical support to our company end users.
This entails (but is not limited to):
- Customer Service requests, Incident Management, and Asset Management
- Assistance with installation and utilisation of hardware or software
- Assisting staff on a day-to-day basis with using technology and related services (e.g., video-conference rooms)
REQUIRED PROFILE:
- Exceptional interpersonal and communication skills in English (verbal and written)
- Customer-oriented, possessing strong communication and personal skills
- Ability to work proactively, autonomously, and responsibly
- Excellent analysis, problem-solving, and organisational skills
- Ability to describe technical information, outlining the most important details and providing it in a summarised and effective manner
- Willingness to learn and adapt quickly
- Ability to work in a fast-paced environment
- Availability to travel occasionally
- Technically oriented
- Foundational knowledge of technology (e.g., basic networking concepts, key players of hardware and software solutions in the IT field)
- Exposure to ITIL or relevant accreditations is desirable but not essential
Salary: The salary the client is offering for this role is £30,000 - £35,000 per annum
Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration.
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Crimson is acting as an employment agency regarding this vacancy.