IT Support Analyst required for a Global Law Firm in city of London, paying up to £50k, fully office based
A top Legal Firm based in city is requiring a service desk analyst to join their well known firm, offering endless career opportunities and benefits!
Responsibilities
- Field incoming help requests from end users via telephone/email, remote connection and desk-side
visits.
- Ensures that all user requests are logged and escalation procedures are followed. Maintains
problem status/resolution information in the ticketing database.
- Troubleshooting problems with Windows-based workstations, custom applications, email,
network, and peripheral equipment.
- Clearly document customer issue history and issue resolution for call tracking, reporting, and
knowledgebase creation.
- Participate in problem management to help prevent incidents or reoccurring incidents through
trends and patterns, working with colleagues and external suppliers as required.
- Maintains expert-level knowledge of the platform's operating systems, standard applications, and
computer hardware solutions.
- Troubleshooting hardware and software issues on workstations, laptops, and personal technology
devices running Windows and Apple operating systems
- Dealing with IOS & Android Workspace ONE MDM queries.
- Prioritize and escalate problems to the appropriate IT teams as required.
- Collaborate with other IT teams as needed to determine and resolve issues.
Requirements
- Experience working in a similar role, preferably within the legal sector, with a similar team size.
- Minimum two years' experience supporting end-user equipment in a high-availability
environment.
- Must have excellent customer service skills communication skills and be a team player.
- Flexible working approach being open and responsible to changing circumstances.
- Must understand PC hardware/peripheral devices, Active Directory, standard operating systems
(Windows 10/11), and Microsoft Office applications.
- Experience supporting Citrix Xen Desktop platforms and iManage Work 10 would be desirable.
- Experience supporting mobile technologies iOS and Android.
Apply today!