Posted by Wanstor Network Services • £32K/yr to £38K/yr
As a member of our NOC team, you'll play a crucial role in ensuring the seamless operation of both our internal and external client's IT infrastructures.
You'll proactively monitor for potential issues and quickly address faults before they impact service.
In this role, your exceptional troubleshooting skills, strategic planning, and customer-centric approach will be instrumental in minimising resolution times, delivering projects on schedule, and forging strong relationships with senior stakeholders.
The focus of this Technical Support Specialist role is to provide technical support for customers accessing part and fully tracked services via the WCMS using the ticket system and in line with service level agreements.
This opportunity offers remote working and varied responsibilities, including adding new services and fault identification and resolution.
We are looking for a fearless and talented individual like you to join our mission to be the best that the industry has to offer.