LOCATION: YATE
PERMANENT
WORKING HOURS: 8.45am - 5.00pm (37.5 hours per week)
* Option to work from home on Mondays and Fridays once training period is complete.
SALARY: £28,000 - £30,000 per annum(plus bonus after 6 months up to 10% of salary PA)
PLUS Company Car OR Car Allowance, Bonus Scheme
Life Assurance, Health Plan and Critical Illness Cover
Our client that has been established for nearly 20 years are seeking a Systems Trainer & Support Specialist with experience gained in training and a helpdesk role. You will provide user training and support to our customer base. You should be a self-starter, a confident individual, and a team player. This is a great opportunity to enhance your skills and career in a dynamic and diverse organisation.
Duties:
- Provide remote and onsite software training.
- Provide helpdesk support and undertake testing for bespoke software solutions.
- To contribute to the overall success of the business in line with agreed company targets and objectives.
Training
- Travel to new and existing customers providing on-site training.
- Provide training in a working environment.
- Provide training for trainers.
- Provide web-based training.
Helpdesk
- Answering inbound calls and communicating with clients.
- Assist with Helpdesk calls and subsequent call management.
- Providing first and second-line technical support.
- Managing client communications through numerous channels.
- Using your skills to deliver excellent customer service.
- Offering your ideas on how we can improve our service and process.
Testing
- Carry out functional and manual testing.
- Writing and executing test scripts.
- Working with software developers and project support teams.
- Testing in different environments including web, desktop and mobile.
- Writing bug reports and reviewing technical documentation.
- Providing objective feedback to software development project teams.
- Communicating findings to technical and non-technical colleagues.
Policies and Procedures:
- Comply with all ISO 9001 policies and procedures.
- Comply with all DSP policies and procedures.
General:
- Contribute to the development of computer system solutions through the appropriate product development panel.
- Ensure good customer relationships are built and maintained in all sales regions.
- Complete the company's standard administrative documentation within the defined timescales.
- Maintain personal training records.
- Participate in any other duties deemed appropriate by the IT Manager, Managing Director or the CEO.
- An egalitarian: the ethos here is that everyone is as important as everyone else.
- Experience & Attributes section: Experience in providing training or a similar role.
- Experience in After Sales Service and Support or a similar role.
- Good IT Skills required for the computerised traceability products (e.g. Desktop operating systems, Microsoft Office).
- The person must be self-motivated and able to work both independently and as part of a team.
- The person must be able organise and prioritise their workload to achieve deliverables.
- Individual must have good verbal communication skills.
- The individual must be polite, pleasant and helpful on the telephone and in general.
- Individual must have good written communication when liaising with other staff and customers.
- Individual must be prepared to travel and stay away from home when required.
- Individual must be flexible in terms of tasks undertaken.
- Able to identify areas for improvement and introduce improved processes and procedures.
- Able to adapt to new processes and procedures.
- Individual must pay attention to detail and produce accurate, error free written materials.
- Prepared to travel and stay away from home when required.
- Individual must hold a current driving licence.
Requirements:
- An egalitarian: the ethos here is that everyone is as important as everyone else.
- Experience & Attributes section: Experience in providing training or a similar role.
- Experience in After Sales Service and Support or a similar role.
- Good IT Skills required for the computerised traceability products (e.g. Desktop operating systems, Microsoft Office).
- The person must be self-motivated and able to work both independently and as part of a team.
- The person must be able organise and prioritise their workload to achieve deliverables.
- Individual must have good verbal communication skills.
- The individual must be polite, pleasant and helpful on the telephone and in general.
- Individual must have good written communication when liaising with other staff and customers.
- Individual must be prepared to travel and stay away from home when required.
- Individual must be flexible in terms of tasks undertaken.
- Able to identify areas for improvement and introduce improved processes and procedures.
- Able to adapt to new processes and procedures.
- Individual must pay attention to detail and produce accurate, error free written materials.
- Prepared to travel and stay away from home when required.
- Individual must hold a current driving licence.
ESS EMPLOYMENT LTD work with clients and candidates from a range of disciplines and place people in permanent, contract and temporary roles. Many of our candidates and clients come to us by recommendation and we are proud of our personal, professional and friendly approach to recruitment.