To take follow up action in respect of calls received liaising with customers and issuing work to trade colleagues, contractors and a wide range of council departments.
To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers.
Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs.
The role will manage assets, to provide reliable operations and meet project delivery activities,
As Head of Delivery and Operations, you will lead and develop a team that is responsible for the delivery of heating network extension and connections to facilitate regional customer growth and manage asset operations for the regional asset portfolio.
Delivery of projects will mainly include primary networks, secondary networks and all in-building assets right up to the customer Heat Interface Unit and meter.