Age UK's National Advice Line is recruiting for Information & Advice Advisors.
Our team provide a vital service available to older people and anyone seeking advice to support an older person in need.
Our team of trained Advisors are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.
Age UK's National Advice Line is recruiting for Information & Advice Advisors.
Our team provide a vital service available to older people and anyone seeking advice to support an older person in need.
Our team of trained Advisors are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.
To effectively respond to adult social care enquiries received within the Adult Social Care Advice and Information Service.
This role involves liaising with other sections as needed in accordance with procedures or instructions.
To undertake such follow up work, by adopting a strength based approach to contacts, in order to ensure customer satisfaction in reaching a conclusion.
We are looking for a dedicated Information and Access Officer to provide a welcoming reception and information service, assess enquiries, and deliver assistance to service users, carers, and the public.
The role involves identifying social care needs and responding with quality services to promote well-being and safety within the community.
The Advice POD will be a one stop shop of various local services seeking to help residents/customers to access some basic support services (helping complete benefit forms, help with financial management, digital skills etc).
The longer-term aim is to help customers develop skills and motivation to progress into other services including Adult Community Learning and Employability services.
The post holder will be required to build on exciting relationships and partnerships within the Vale of Glamorgan to ensure adequate support service are available to individuals visiting the Advice POD.
Posted by Macildowie Recruitment and Retention • £11.44/hr
THE OPPORTUNITY
Reporting to the Team Leader, the Customer Service Centre Advisor is the first point of contact to our customers via multiple channels such as Email, Telephone and Digital, supporting them with their prime needs whilst collaborating with our internal and external stakeholders.
Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Wigston Leicester.
General
This is a full time temporary on going position, Monday to Friday which offers a heavy hybrid model