The Advice POD will be a one stop shop of various local services seeking to help residents/customers to access some basic support services (helping complete benefit forms, help with financial management, digital skills etc).
The longer-term aim is to help customers develop skills and motivation to progress into other services including Adult Community Learning and Employability services.
The post holder will be required to build on exciting relationships and partnerships within the Vale of Glamorgan to ensure adequate support service are available to individuals visiting the Advice POD. Main Tasks:
To actively support the Advice POD Co-Ordinator and other colleagues ensuring a seamless connection to the CfW, Adult Community Learning and other council and none council projects/initiatives and staff.
To contribute to the day to day smooth, efficient running and high quality of the core Advice Pod services and its developed outreach advice services.
To collate and maintain monitoring data of caseload to ensure accurate performance requirements, to allow accurate reporting inline with Council compliance requirements. Ensuring relevant data is archived in an official Council managed system • To adhere to GDPR Act when collating and maintaining data
To have responsibility of own caseload of clients, using a holistic, enabling and collaborative approach.
To provide advice and guidance to clients and motivate them to upskill, build confidence and explore employability services and further training
To have a high level of digital skills to maintain system information as well as knowledge of Office 365 including, Outlook, Word, and Excel.
To be confident in assisting and supporting individuals digitally, as well as supporting with online applications forms, benefit enquiries, housing form and other support services requirements
To ensure high quality communication skills which will enable you to deal with vulnerable adults that may have complex barriers to work, access to training, education, or utilising employability services within the Vale of Glamorgan Council
To work in partnership with other stakeholders in the community to ensure relevant support is available for clients when visiting the POD
RQ1350548