THE OPPORTUNITY:
Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Wigston Leicester. Reporting to the Team Leader, the Customer Service Centre Advisor is the first point of contact to our customers via multiple channels such as Email, Telephone and Digital, supporting them with their prime needs whilst collaborating with our internal and external stakeholders.
This is a full time temporary on going position, Monday to Friday which offers a heavy hybrid model
THE ROLE & YOUR RESPONSIBILITIES:
- Being the first line telephone contact for incoming membership, training and booking enquiries
- Respond to incoming calls and emails, taking ownership of the enquiry and advising customers on the membership structure, training courses, training products, workbooks and events - recording all enquiries and opportunities on the CRM system
- Receiving and processing applications for memberships, training provider licensing, course results, certification processing and queries - updating customer records
- Understand membership and training products to be able to talk to potential and existing customers about them, upselling as part of this process when necessary
- Process subscription payments and resolve queries/objections where necessary by contacting members using the appropriate media to ensure payments and/or funds are properly processed.
- Processing event bookings, creating accurate records on the CRM system, collecting resources in a timely manner prior to the event and dealing with any associated queries regarding these
- Raise invoices, process payments and credit notes as required, dealing with queries as they arise
- Provide first line technical support to customers who are experiencing issues with systems such as the website
- Cleanse data where necessary and contact customers by telephone, email and mail to retrieve information as required for the completion and maintenance of their records
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
We are looking for candidates with previous customer service experience within a customer contract centre environment dealing with customer queries proficiently over the phone, via email and webchat.
You must be immediately available to start work
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.