Job Title: Advice and Information Officer
Location: Lewisham
Job Type: Full time/Contract
Pay Rate: £20 Per Hour
To effectively respond to adult social care enquiries received within the Adult Social Care Advice and Information Service. To undertake such follow up work, by adopting a strength based approach to contacts, in order to ensure customer satisfaction in reaching a conclusion. This role involves liaising with other sections as needed in accordance with procedures or instructions.
- To receive, triage and resolve adult social care enquiries using a strength based approach, helping people to help themselves either face to face, in writing or by telephone.
- Provide information and signposted advice to customers about the range of voluntary sector partners and other appropriate community services to help increase levels of customer independence.
- Be familiar with the range of community based support services to help people become more independent, including equipment
- Promote and deliver the highest standards of customer care, which includes offering a professional, friendly, courteous service to contacts
Knowledge and Experience:
- Knowledge and understanding of key services within Adult Social Care
- Knowledge of adult social care and the needs of older or vulnerable people
- Verbally resolving customer enquiries in a straight forward way
For more information please call Sam on or email