Posted by Proactive Appointments • £28K/yr to £34K/yr
As an IT Support Analyst, you will be working in an ITIL aligned environment providing a range of support to desktops, laptops, mobiles, tables and printers and a range of hardware and software applications.
We are looking for an experienced IT Support Analyst to join a fantastic new client of ours who are an internationally renowned company.
The core objective is to provide first and second line support to staff within the company, assisting them with hardware and software problems via phone, email, remotely and in person, with a focus on service restoration and communicating with the customer on progress.
Posted by Randstad Technologies • £35K/yr to £40K/yr
Third Line Support Analyst - Horsham OR Watford - Onsite - Permanent
The Ideal candidate will be providing escalated support to end users, ensuring they can perform their tasks without disruption.
This role involves managing and resolving incidents that were escalated from the 2nd line of support, logging and prioritising requests, and working to resolve them within Service Level Agreements (SLAs).
We are looking for any IT Support Analyst to join our clients growing team, the IT Support Analyst will earn up to £28,000 with development opportunities and benefits.
The role for the IT Support Analyst will be mainly on site but will require a drivers license for the company car when needed, supporting the wider the wider IT team in the IT Support Analyst duties below:
The IT Support Analyst will work in environment offering promotional opportunities with financial support in achieving additional qualifications.