Job Title: Technical Business Analyst
Job Type: Full-time
Reports To: Head of Technology
Key Responsibilities:
Stakeholder Engagement & Communication:
- Collaborate with stakeholders to identify business needs, explore alternative solutions, and manage project inputs and actions.
- Communicate findings, recommendations, and project evaluations effectively, ensuring lessons learned are documented and shared.
- Partner with clients, development teams, senior project managers, and subject matter experts to identify opportunities for improvement and efficiency.
- Represent IT in project meetings, ensuring business needs are fully understood and addressed.
Requirements Development & Solution Design:
- Elicit and document functional and non-functional system requirements following best practices.
- Develop detailed specifications and recommendations that reconcile stakeholder needs.
- Assess and communicate the impact of proposed solutions on systems and processes, including web portals, CRMs, and bespoke software platforms.
- Identify technical risks and resource requirements and engage with third-party suppliers to implement technical solutions when necessary.
- Oversee testing and implementation of system developments, upgrades, and changes, ensuring adherence to organisational standards.
Customer Service Excellence:
- Provide end-to-end visibility of customer processes, identifying areas for improvement and advocating for efficiency on behalf of users.
- Ensure IT deliverables meet high-quality standards, are delivered on time, and align with customer expectations.
- Manage technical aspects throughout all project phases, from discovery to post-implementation evaluation.
- Proactively resolve and escalate issues as needed to ensure project success.
Technical Support & System Configuration Management:
- Assist in configuring CRM and other internal applications to support new developments and maintain business processes.
- Develop processes to ensure database quality, including error prevention and correction.
- Investigate and monitor technical issues, support troubleshooting efforts, and adhere to change management protocols.
- Create and maintain technical documentation, including 'how-to' guides.
- Collaborate with IT partners and software vendors to analyse and support systems.
Qualifications:
- Demonstrated experience in systems analysis, design, and eliciting business requirements to create detailed technical specifications.
- Hands-on experience with database management systems (e.g., CRM, ERP) and large data sets, including query building and report analysis.
- Strong communication skills, with the ability to translate technical information for non-technical audiences.
- Proficiency in office administration, with excellent written and verbal communication skills in English.
- Proven ability to manage multiple projects concurrently, collaborating effectively with both internal teams and external suppliers.
- Creative, adaptable, and comfortable in a fast-paced environment, with strong problem-solving skills and a focus on quality.
- Ability to work independently and as part of a team, prioritizing tasks effectively under pressure.
- Bachelor's degree in computer science, Professional Business Analyst Certification (e.g., ISEB), or equivalent qualification.
Desirable Skills:
- Experience across all stages of the project life cycle, from initiation to closure.
- Experience working in Agile or Scrum environments.
- Familiarity with industry-specific processes and regulations.
Additional Desired Technologies:
- SQL, MySQL, C#.Net
- Web services frameworks
- HTML/CSS, Node and React
- Oracle technologies
Application Process:
Interested candidates should submit their CV along with a cover letter detailing relevant experience and why they are the right fit for this role.
Minimum Experience: 4+ years
Salary: Between £33,000 to £37,000
Location: London with flexible hours and flexibility to work from home for few days in a week. Must be able to visit client locations minimum two days per week along with flexible travelling between multiple office locations and various client locations.
Geecon Global Limited is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.