IT Support Analyst
A leading IT Services company based in the City are looking for an IT support Analyst to join the expanding team on site 5 days a week.
ACCOUNTABILITIES AND RESPONSIBILITIES
Provide onsite technical support to end users and VIP support to business managers resolving issues in a competent manner whilst communicating professionally with internal and external stakeholders
Prioritise, and resolve technical queries and service requests within agreed service levels
Self-motivated desire to learn and understand all technologies, both Infrastructure and applications delivered in the sites of responsibility
Responsible for creating documentation of any issues that is escalated to a senior level ensuring a repeat escalation is not required
Provide regular feedback to drive technical and process improvements
SKILLS
Strong knowledge of Windows and Microsoft products, O365, Active Directory ,Windows Server technologies
Knowledge of network technologies.
Printer networking.
Logical and methodical troubleshooting skills
Excellent written and verbal communication skills and people skills
Strong customer service skills using effective listening, understanding and able to articulate the next steps in a confident and professional manner
Excellent written and verbal communication skills