IT Support Analyst - Hybrid working
We are looking for an experienced IT Support Analyst to join a fantastic new client of ours who are an internationally renowned company.
Role objective
The core objective is to provide first and second line support to staff within the company, assisting them with hardware and software problems via phone, email, remotely and in person, with a focus on service restoration and communicating with the customer on progress.
Job Purpose
As an IT Support Analyst, you will be working in an ITIL aligned environment providing a range of support to desktops, laptops, mobiles, tables and printers and a range of hardware and software applications. This role is an opportunity for you to grow and develop your experience in 1st and 2nd line support within a large environment across both Mac and Windows technologies.
Experience
- Microsoft Windows versions 10
- Apple IOS installation, configuration and troubleshooting
- Active Directory user and group administration
- Audio Visual and video conference technologies and hardware
- Anti-virus installation and centralised deployment/management tools (e.g. Sophos)
- Remote/Secure access & VPN solutions (particularly FortiClient)
- WAN/LAN Technologies
- Service Desk call logging software (Fresh Service)
- Wi-Fi Technologies (specifically Meraki)
- Desktop Imaging (Windows & Mac)
- Email management/security (particularly Mimecast)
- Microsoft Office 365 administration
- Mobile Telephony (IOS and Android)
- MDM - Intune
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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