Posted by Infinity Energy Services • £23K/yr to £26K/yr
We are looking for a detail-orientated Installation Administrator to join our expanding team based in Swanwick, Southampton.
The ideal candidate will be highly organised, have the ability to work to deadlines and be a team player.
This is a very varied role, managing the logistics of installing renewable products for our customers, whilst maintaining high levels of customer service.
The task at hand: You will be responsible for ensuring timely, accurate, high volume incentive payments to customers whilst reviewing and suggesting improvements to the current process.
We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.