Role: Service Administrator
Contract length: 12 months
Location: Whiteley
Salary: £24,000 per annum
Hours: Monday to Friday 08:00-17:00
We're seeking a talented Service Administrator to join our dynamic Service Repairs team for a 12-month contract (maternity cover). In this role, you'll play a vital part in ensuring the smooth processing and management of all company returns and repairs.
Key Responsibilities:
- Validate and process customer and supplier returns.
- Test and validate mobile, IT, and telephony devices and accessories.
- Manage quotes and dispatch goods efficiently.
- Perform testing and data wiping as needed.
- Create detailed inspection and fault reports.
- Generate accurate customer invoices.
- Program devices based on customer requirements.
- Ensure proper storage of materials and goods to prevent damage.
- Provide excellent customer support, resolving issues and answering queries promptly.
- Communicate professionally and effectively via phone and other channels.
- Maintain accurate records and track information in company systems.
Ideal Candidate
- Strong organisational and time management skills.
- Attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite.
- Experience with inventory management systems.
- A proactive and problem-solving mindset.
- Ability to work independently and as part of a team.
Onecom Perks and Benefits:
Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
Birthday Break: Day off for your birthday, during your birthday month
MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks
Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme
Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
Pension: We offer 9% combined pension contribution
Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
Rewards: Quarterly employee reward programme and annual awards
Discounts: Discounts on tech
Referral Incentive: You'll receive a bonus for each successful friend or family member you refer
Socials: Work hard and play hard with our all-expenses paid company events and parties
Foundation: Get involved in fundraising activities and events for our Charity partners
Academy: Limitless professional development with access to our in-house training academy
Who we are
Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.
We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals.
We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now.
Equity, Diversity & Inclusion
Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives.
Notice to Recruitment Agencies
Onecom operates a direct sourcing model and does not accept speculative CVs