We are currently seeking enthusiastic and customer-focused individuals to join our clients friendly Member Connect team as Contact Centre Representatives.
As a leading UK consulting and administration organisation specialising in the pensions and insurance sectors, our client is dedicated to creating a vibrant workplace where diversity is valued and employees can thrive.
We have an opportunity for a 12 month Fixed Term Contract for a Functional Design Lead to make significant improvements to our customer journeys and scheme solution capabilities to support and achieve Nest's business objectives.
In this leadership role you will be responsible for working with the service provider of our scheme administration service to ensure that the business service design, including the underpinning capabilities.
This role will be accountable for ensuring that the human centred design, including of the customer facing business services and the underpinning capabilities, meets the functional requirements set out in the contract and meet the needs of our customers.