We are currently seeking enthusiastic and customer-focused individuals to join our clients friendly Member Connect team as Contact Centre Representatives. As a leading UK consulting and administration organisation specialising in the pensions and insurance sectors, our client is dedicated to creating a vibrant workplace where diversity is valued and employees can thrive.
Job Title: Contact Centre Representative
Industry: Pensions
Contract Type: 12 month FTC
Working Pattern: Full Time and Part Time
Location: Middlesbrough
Role Overview:
Handle a high volume of inbound calls in a professional and timely manner to ensure excellent customer satisfaction.
Understand customers' needs and provide appropriate solutions or alternatives to meet their requirements.
Accurately record and maintain customer information and interactions in a centralised database.
Deliver first-class customer service at all times, maintaining a positive and friendly demeanour.
The Ideal Candidate Will Have:
- GCSE grade C/4 in English and Maths.
- Previous experience in a contact centre or phone-based office role is preferred, but other customer-focused roles including retail and hospitality will also be considered.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
- Strong interpersonal skills, enabling you to build rapport with customers and handle diverse customer interactions.
- Demonstrated organisational and planning skills, allowing you to manage multiple tasks and prioritise effectively.
- Proactive mindset with a desire to improve standards, develop new procedures, and enhance working practises.
- Ability to work under pressure and handle challenging situations professionally and calmly.
- Familiarity with CRM software and databases is a plus.
Benefits:
- Competitive salary.
- Participation in a Discretionary Bonus Scheme.
- 25 days holiday.
- A set of core benefits including a pension plan, life assurance, and employee assistance programme.
- A comprehensive range of voluntary and flexible benefits to suit your lifestyle, including holiday trading, tech scheme, and healthcare options.
We are committed to creating an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion, or sexual orientation.
If you are ready to take the next step in your career and contribute to a dynamic and growing team, apply now to join our client's Member Connect team. We value all applicants and will respond swiftly. If you have any accessibility requirements or questions, please get in touch with us to discuss how we can support you with your application.
Please note that the successful candidate will undergo a Right to Work confirmation, DBS Disclosure check, employment or educational references covering five years, and a satisfactory credit check.
We look forward to hearing from you!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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