Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
To manage the effective and efficient delivery of Business Change projects supporting our business change programme's aims and objectives to a successful conclusion
To manage the delivery of Business Change projects and related activities, identifying interdependencies and managing risks to enable each project to deliver the customer experience improvement, target savings, outcomes and deliverables as set out in each programme development document and project specification and scope, working with external consultants, programme boards and team members
Project managers may support more than one project, be asked to change projects or take on new projects as the needs of the Business Change programme demand.
CRM Project Manager who has experience managing cross functional CRM projects covering project planning, stakeholder management, project risk, resource management and budget management is required to join our team at The Army Benevolent Fund (ABF), which is the Army's national charity, supporting soldiers, veterans, and their immediate families in times of need.
SUPPORTING STATEMENT REQUIRED: A Supporting Statement is required with your CV to be considered for this vacancy.
The supporting statement should highlight your skills and experience that are relevant to this role and explain why you would make an ideal candidate for this position.