Altum is partnering with a global Professional Services organisation which are undergoing a significant transformation programme. They are looking to improve the way its internal teams collaborate to deliver exceptional service to clients. This programme is crucial to achieving the company's strategic goals.
This is a Process Improvement Project Manager role within a large-scale programme focused on optimising the way the firm delivers services to clients in a wholesale model. The programme is currently in the design phase and involves collaboration with a third-party consultancy. The initial focus will be on billing and pitching processes, with the potential for expansion to other areas.
This is a unique opportunity to play a pivotal role in shaping the future of how this organisation delivers its services.
Role
- Business Team Operating Model: Analysing the current operating model of business teams and identifying opportunities for improvement. This includes assessing roles, responsibilities, and alignment with the firm's strategy.
- Process Improvement: Leading process improvement initiatives, particularly in billing and pitching. This involves conducting "as-is" and "to-be" analysis, identifying inefficiencies, and implementing solutions that leverage technology and streamline workflows.
- Pitching Workstream: Leading the pitching workstream, which involves working with SMEs (Subject Matter Experts) and senior stakeholders (partners) to optimise the pitching process. This includes capturing feedback, identifying the best technology solutions, and ensuring a client-centric approach.
- Collaboration: Working collaboratively with a cross-functional team, including programme team, SI, and SMEs from various practice areas.
Key Skills & Experience
- Experience working within Legal Services or a similar Professional Services/ Management Consultancy organisation is essential.
- Familiarity with "as-is" and "to-be" process mapping methodologies.
- Solid understanding of project management principles and best practices.
- Excellent communication and interpersonal skills, with the ability to build relationships with senior stakeholders and partners.
- Comfortable working in a fast-paced, ambiguous environment with a high workload.
- Ability to leverage resources effectively and learn quickly from SMEs.
- This is a Project Management role, not a Six Sigma or Lean specialist position. However, strong analytical and problem-solving skills are essential.