- To manage the effective and efficient delivery of Business Change projects supporting our business change programme's aims and objectives to a successful conclusion
- To manage the delivery of Business Change projects and related activities, identifying interdependencies and managing risks to enable each project to deliver the customer experience improvement, target savings, outcomes and deliverables as set out in each programme development document and project specification and scope, working with external consultants, programme boards and team members
- Project managers may support more than one project, be asked to change projects or take on new projects as the needs of the Business Change programme demand.
1. Effectively manage and lead the support for the delivery of service reviews/projects of the Council's Business Change programme including scoping and analysis phases, preparing business cases, supporting governance arrangements, the coordination of plans, resources, budgets, risks, quality, performance and delivery, ensuring the provision of regular and accurate progress reports for key stakeholders including the Senior Responsible Officer (SRO), Programme Board and Corporate Management Team (CMT).
2. Build effective relationships with the SROs, board and team members and any external consultants responsible for delivering service reviews to effectively engage, persuade and influence on the target outcomes.
3. Support the identification of any gaps in knowledge and experience, as well as, resource pressures within the service review/project team necessary for a successful outcome and evaluate options for addressing any shortfalls in developing a robust resource plan, reporting these to the Senior Project Manager
4. Ensure project deadlines are met in a timely and efficient manner and support the delivery of regular engagement and communications activities to involve stakeholders in the design of services
Essential criteria:
1. Educated to degree level or equivalent relevant experience.
2. Good ICT skills including use of Microsoft Word, PowerPoint, Visio and Excel (including ability to work with tables in Word, produce high quality presentations in Power point and develop spreadsheets using formulae in Excel and produce charts, graphs and reports from data in Excel).
3. Proven record of ability in managing and delivering strategic organisational change or service review projects ideally within a political environment.
4. Excellent project management skills including risk, change and issue management.
5. Ability to identify challenges and critical success factors for the success of each service review.
6. Proactive approach to management of risks and issues resolution.
7. Provides leadership and direction to project teams and key stakeholders.
8. Ability to build productive relationships, persuade and influence Senior Officers and stakeholders.
9. Ability to think critically and challenge project deliverables and progress.
10. Able to take a creative approach to problem solving with the ability to focus on details while maintaining the "big picture" view
11. Proven ability to present complex information in an easily understandable way, both verbally and in writing.
12. Uses negotiation skills and change control process to agree changes to scope, deliverables, resource costs and timescales on projects.
13. Track record of leading work in a complex, multi stakeholder environment.
14. Experience of managing projects across organisational boundaries and with multiple stakeholders.
15. Experience of engagement and communications planning and activity delivery; including organising meetings and workshops.
16. Proven ability in demonstrating a wide range and high level of consultancy skills, with particular emphasis on collaborative working.
17. The post holder must hold a full UK driving licence (or valid equivalent). Non-UK licences must be converted to UK licences in the first six months of employment.