As a Client Engagement and Complaints Officer, you will play a crucial role in investigating and resolving client complaints and concerns.
Our client, a leading organisation in the industry, is currently seeking a dynamic and dedicated individual to join their team as a Client Engagement and Complaints Officer.
Are you passionate about delivering exceptional customer service and resolving complaints effectively?
Posted by Acorn insurance & Financial Services LTD • £25K/yr to £33K/yr
Reporting to the Complaints Team Leader, you will be responsible for managing and resolving a portfolio of customer complaints whilst effectively liaising with the financial Ombudsman Service.
The complaints will be in relation to motor insurance claims in line with Consumer Duty, delivering high levels of customer satisfaction and maintaining the reputation of our company.
A fantastic opportunity for a motivated, customer-centric individual to join an exciting and growing Claims department has become available.