Are you an organised and detail-oriented individual who enjoys providing exceptional service? Our client, a dynamic organisation in the property management industry, is seeking a motivated Property Administrator to join their team. As a Property Administrator, you will play a vital role in maintaining the smooth running of their properties and ensuring tenant satisfaction. This is an excellent opportunity for someone with strong administrative skills and a passion for customer service.
Please find all the details below:
Job Title: Property Administrator
Location: Canterbury (Office based)
Hours: Monday to Friday, 08:30 - 17:00 (37.5 hours per week)
Salary: £25,000
The team: You'll be working as part of a supportive team of 5
Benefits: Opportunities to develop your career, 20 days annual leave. Twice a year the team go to a concert or night out in London, for example they recently saw the ABBA show + a Christmas party
Responsibilities:
- Manage the maintenance inbox, addressing tenants' maintenance reports and general inquiries promptly.
- Coordinate with contractors to complete maintenance tasks and schedule proactive maintenance activities.
- Update the property system accordingly and recharge tenants for any applicable expenses.
- Handle general property inquiries from tenants, whether in person or through email.
- Greet walk-ins and assist with inquiries from potential new tenants when required.
- Programme key fobs with correct tenancy dates and ensure all tenants have correctly programmed fobs.
- Collaborate with agents to obtain previous tenant key sets and ensure proper programming for new agent's tenants.
- Contact new tenants to arrange check-in dates and time slots.
- Conduct quarterly inspections and manage all tenant general correspondence and inquiries.
- Monitor electricity usage and notify tenants who are overusing electricity in accordance with their Fair Usage Policy.
- Handle checkout inspections and reports, coordinate maintenance contractors and cleaners between tenancies.
- Empty the postbox and distribute mail to inhouse mailboxes.
Accounts Administration:
- Generate monthly utility bills for BB electricity and water, input them into the accounting system.
- Upload supplier invoices onto the accounting system.
- Update the system with rents, bills, and recharges paid by current tenants.
- Input all agent rent statements into the accounting system.
- Input all rents due into the accounting system.
- Follow up with tenants who haven't paid recharges or utility bills.
- Recharge tenants for callouts and ensure prompt payment.
- Attend weekly meetings with the Ops Director to discuss accounts and debtors.
Ad-Hoc:
- Assist with events and provide general administrative support as required.
- Ensure the marketing suite is well-stocked and organised, including ordering supplies and liaising with cleaners to maintain cleanliness.
For this role you'll need to have:
- Previous experience in property management or related roles is preferred.
- Excellent organisational skills and attention to detail.
- Strong customer service and communication abilities.
- Microsoft Office Suite experience.
- Knowledge of property management systems is a plus.
- The ability to prioritise tasks and work independently.
Next steps:
Join our client's team as a Property Administrator and contribute to the success of their properties. Showcase your administrative skills and passion for customer service in this exciting role. Apply now to be a part of a dynamic and supportive team!
Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).
We look forward to your application.
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