Job Description and Responsibilities:
- First point of contact for answering the phones and directing incoming queries to the relevant managers/departments
- Raising jobs on the system from information provided by clients through works orders
- Complete and send updates for clients for all completed works promptly and ensure that photos are included
- Varying and completing jobs on clients' systems and portals
- Respond to client emails with any queries, promptly
- Logistical planning and support to field-based team
- Processing and responding to general office email enquiries / portal orders
- Liaising with clients, colleagues & staff in other departments
Candidate requirements:
- A keen eye for detail
- A problem-solving attitude
- Punctual
- Presentable and professional appearance
- 20 days annual leave plus Bank Holidays
- Annual leave is increased after 3 years continuous service at a rate of 1 day per year, up to a maximum of 5 extra days
- Company pension
- Company gym at HQ site available for all staff
- Comprehensive training and career development support programme