JOB TITLE: Customer Service Administrator
LOCATION: Maidstone, Kent
SALARY: £24,500 to £26,000
HOURS: 8.30am to 5.30pm, Monday to Friday
BENEFITS:
20 days annual leave + paid bank holidays, competitive pension, career opportunities and so much more.
Are you an experienced administrator with a knack for providing exceptional customer service? Are you passionate about attention to detail and possess strong organisational skills? If so, we have an exciting opportunity for you! We are currently seeking a Customer Service Administrator to join a dynamic team and contribute to their continued success.
The role:
The Customer Service Administrator plays a crucial role in managing customer contracts, fostering positive customer relationships, ensuring compliance, and contributing to the success of the company's operations.
Your key responsibilities would be:
- Acting as first line of contact for Customers, to always provide outstanding Customer Service and answer all incoming calls and emails professionally
- Dealing with day-to-day enquiries from Customers, Operations Managers, Engineers and External Contractors
- Raising work orders for all customer call outs and associated tasks
- Liaising with customers in regard to progress of open tasks (engineer attendance, call outs, parts delivery etc)
- Scheduling all engineering calls and quoted works, assigning engineering resource to task ensuring SLA of task is achieved
- Calling customer sites to book all attendances and triage calls to prevent wasted visits and achieve phone fix where possible
- Applying for all appropriate permits/hire of equipment to ensure completion of tasks
- Working together with the Contract Administration team to monitor engineer work schedule daily, ensuring workloads and routes are planned for maximum efficiency for cost-effectiveness and Customer KPI requirements
- Ensuring engineer schedule is kept up to date with holiday, appointments, and engineer sickness
- Produce daily, weekly, and monthly customer open call reports, highlighting any issues to the Contract Administration Supervisor
We'd love to speak to candidates with the following skills:
- Strong Administrative Experience: Previous experience in an administrative role demonstrating proficiency in office procedures and systems.
- Excellent Customer Service: Proven track record of delivering exceptional customer service, with strong communication and interpersonal skills.
- Attention to Detail: A keen eye for detail and the ability to spot errors or inconsistencies in documentation.
- Scheduling Experience (Preferred): Experience in coordinating appointments and managing calendars is preferred but not essential.
Next steps:
If this sounds like an ideal position for you and you have the experience outlined above, then please apply today. Our client is offering immediate interviews!
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