Respond to incoming client communications, ensuring timely follow-up as required.
Responding to client enquiries on all incoming channels which include telephone, email, secure messages, and live chat, always ensuring the highest possible levels of client service.
General
Our client who is a UK Investment management company are looking to add a Client Services Consultant to their digital channels team on a 12 month fixed term contract initially on a full time basis.
Working as a Customer Service Advisor, within the Out of Hours Team to provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system, within a PCI compliant environment.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
My client is looking for a junior client service associate to join their business operations team.
The role is pivotal in managing operational functions and relationship management for various financial services, including loan processing through the Public Works Loan Board (PWLB), managing deposits through the Debt Management Account Deposit Facility (DMADF), and supporting the investment requirements of the Commissioners for the Reduction of the National Debt (CRND).