Client Service Associate
- Job Type: 6 Month Contract
My client is looking for a junior client service associate to join their business operations team. The role is pivotal in managing operational functions and relationship management for various financial services, including loan processing through the Public Works Loan Board (PWLB), managing deposits through the Debt Management Account Deposit Facility (DMADF), and supporting the investment requirements of the Commissioners for the Reduction of the National Debt (CRND). The successful candidate will also contribute to business change implementations affecting team deliverables.
Day to Day of the role:
- Process and approve PWLB loan applications, ensuring compliance with internal controls and operational guidelines.
- Manage premature loan repayments and stakeholder queries, providing timely responses and settlements.
- Generate reports and statistics for internal and external stakeholders, including Senior Management.
- Advise on policy issues to various stakeholders, including HMT and Senior Management.
- Analyse daily investment activity for CRND to maintain target balances.
- Engage in stakeholder management to ensure service requirements are met and to implement process improvements.
- Maintain regular contact with PWLB and DMADF counterparties to maintain effective working relationships and gather market intelligence.
- Update procedures, represent the team at internal governance committee meetings, and provide business continuity for critical processes.
- Support the Business Development team and manage operational risk within the business change management framework.
Required Skills & Qualifications:
- Delivery-focused with excellent attention to detail.
- At least one year's client service experience.
- Effective collaboration and communication skills with a variety of stakeholders.
- Ability to produce detailed and accurate reporting within tight deadlines.
- Intermediate Microsoft Office skills.
- Financial markets experience is highly desirable.
To apply for the Client Service Associate position, please submit your CV