Customer Services Consultant
Our client who is a UK Investment management company are looking to add a Client Services Consultant to their digital channels team on a 12 month fixed term contract initially on a full time basis.
Working Hours - Monday to Friday - 7 hours per day between 07:30am - 17:00pm
Salary - Excellent Salary with fantastic benefits such as 10 % pensions, yearly bonus, Hybrid working etc
Location - City Centre of Edinburgh
Start date - ASAP
Hybrid working
Key Responsibilities:
- Responding to client enquiries on all incoming channels which include telephone, email, secure messages, and live chat, always ensuring the highest possible levels of client service.
- Respond to incoming client communications, ensuring timely follow-up as required.
- Ensure high standards of customer service are maintained at all times.
- Liaise with various internal functions to ensure issue resolution.
- Liaise with various internal stakeholders to ensure effective communication.
- Troubleshoot, capture, and provide feedback to contribute to the development of digital portals and services.
- Escalation of complaints and expressions of dissatisfaction as required.
- Other Client Service functions as they arise.
To be considered for this role you must be able to demonstrate the following experience and competencies:
- Customer Service Background
- The ability to handle client queries trouble-shoots, make decisions, take initiative to improve the service and resolve problems.
- A strong work ethic and a high level of attention to detail. He/she will have excellent organisational and time management skills.
- The ability to prioritise effectively and provide thorough and timely follow-up to client queries and administration.
- Excellent verbal and written communication skills. In particular, the ability to use client friendly language is essential.
- The ability to work accurately under pressure and to deadlines. In addition, a resourceful, flexible and conscientious approach to work and, crucially, the ability to work as part of a team including the willingness to work overtime on occasion, if required.
Successful applicants must be able to pass a criminal background check and credit check.
If this sounds like you, then let it be you and apply.
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