Our established client is looking for an Inbound Customer Service executive for a long term temporary assignment with an immediate start based within a busy customer services department.
All the calls are inbound and will be dealing with general customer questions and updating a database, using on line web chat and converting inbound sales enquires.
Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines as we work to make sure our customers get the best experience at all times.
The successful candidate will have experience in a customer service environment, be this over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers.
WHO ARE WE LOOKING FOR
We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company.
My client, an innovative and fast- growing broadband company, is looking for a Customer Service Expert to provide general customer support in a professional and timely manner.
This relates to a wide range of customer enquiries including accounts, product, billing, and basic technical diagnostics.
What will you be doing
Responding to a wide range of customer queries promptly, via a variety of channels, providing solutions in a timely and professional manner.
Dealing with order queries over the phone, via email and our customer relationship management system.
General
This role is suitable for someone with experience working in a customer service/call centre role, resolving customer queries and complaints in a polite and friendly manner.
We have a fantastic opportunity to join a fast-growing organisation as a Customer Service Representative in Southend on Sea.