My client, an innovative and fast- growing broadband company, is looking for a Customer Service Expert to provide general customer support in a professional and timely manner. This relates to a wide range of customer enquiries including accounts, product, billing, and basic technical diagnostics.
What will you be doing?
- Responding to a wide range of customer queries promptly, via a variety of channels, providing solutions in a timely and professional manner.
- Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments.
- Basic triaging of customer connectivity faults to determine next steps, such as passing to technical support for resolution or making service engineer appointments.
- Assisting potential customers to understand products and packages offered and promoting the brand.
- Working closely with colleagues to ensure appropriate resources are engaged to ensure customer requirements are achieved.
- Suggest up-sell/cross-sell products to customer where relevant and where it may add value to the customer's experience.
The skills and experience you will have:
- Understanding the fundamentals of CRM systems and MS Office, SharePoint, MS Teams/Slack/equivalent would be advantageous.
- Effective interpersonal communication skills using a range of media and devices.
- Ability to effectively engage with customers and to own the appropriate resolution of issue(s).
- Positive, self-motivated, highly organised, and able to respond effectively to working in a fast paced and dynamic environment.
- Good interpersonal skills, including active listening.
What will you get?
- Competitive Salary based on experience and qualifications.
- Additional career training and support.
- Opportunity for progression and advancement.
- Free onsite parking
for IMMEDIATE consideration or email your CV to ellie ASAP!
If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance but may be considered for future opportunities.