WHO ARE WE LOOKING FOR?
We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company.
Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines as we work to make sure our customers get the best experience at all times.
The successful candidate will have experience in a customer service environment, be this over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers.
Experience an advantage but not essential, as full training is provided!
WHAT WILL YOU BE DOING?
? Answering inbound phone calls and emails from customers
? Responding to voicemails and managing social media interactions
? Product advice for vehicle components (training given)
? Handling pre-sale and post-sale customer service enquiries
? General office duties
? Liaising with suppliers, couriers and other departments in support of our customers
We operate Monday to Friday, working either 08:30-17:30 or 09:00-18:00 (depending on contracted hours), with a shift on one in every four Saturday's.
Based in our office in Park West, Dublin 12