Respond to all queries within agreed SLA's, resolving at first point of contact where possible via multiple channels such as telephone, email and chat to enhance the customer service experience.
Take ownership of employee queries and see them through to resolution, with a keen focus on outstanding customer service, whilst following team ways of working.
General
We are looking for a 1st Line Support Advisor for an initial 3 month contract, this role requires you to be onsite Mondays and Wednesdays.
- Work collaboratively with internal and external service managers and contractors to ensure data and information is imported to be consistent with requirements / contract agreements.
Context
The Data Support Officer will undertake a range of tasks to support the various business areas of the IWMS solution including data collection and analysis, production & presentation of reports, and maintaining accurate records.
The Data Support Officer will be a part of the IWMS team, supporting with the creation and regulation of data in line with organisational requirements and standardised internal processes.
To serve as the first point of contact and provide appropriate support and advice to the children and their families supported by the multi-disciplinary practice teams.
To proactively provide comprehensive, confidential and robust administrative support across the practice team to ensure timely and appropriate interventions with children and their families.
Contract Details: Temporary, 3 months (possibility of extension), 35 hours a week
Role Purpose
Responsible for assessing and determining the day-to-day placement of homeless households and applicants into emergency temporary accommodation, matching requirements to suitable properties.
This role requires the postholder to provide advice and liaise with B&B landlords and TA proprietors on council procedures and policies.
My customer requires an experienced 1st/2nd Line Support Engineer to replace a leader who will be moving on from the business in the next few weeks on a part time basis (3 days a week)
1st/2nd Line Support Engineer London 2-month contract Part Time (3 days a week)
The Engineer will be providing support via a ServiceNow ticking system to users based in Sweden, France, Italy, London and Norway as well as interacting deskside with the London based users.
DURATION/HOURS: 3 months (possible extension)/ 17.5 hours a week
Purpose of Role
To serve as the first point of contact and provide appropriate support and advice to the children and their families supported by the multi-disciplinary practice teams.
To proactively provide comprehensive, confidential and robust administrative support across the practice team to ensure timely and appropriate interventions with children and their families.
Are you looking for an exciting opportunity to showcase your customer service and account management skills?
We have the perfect role for you!
Our client is a leading marketing company in the heart of Wimbledon, and they are searching for a talented Telemarketingprofessional to join their team on a Fixed Term Contract starting from as soon as possible until November 2024 or end of March 2025.