A newly created position, this Administrator position has been introduced to support all departments and act as the first point of contact for potential and existing customers.
Due to an internal promotion we are looking for an experienced Customer Service Administrator to join our fast growing and established team in Redditch.
The main objective of this role is to provide excellent customer service to internal and external customers.
This is a full-time permanent role the hours are 9-5pm.
The Customer Service Administrator will work as part of a small office-based team, with responsibility for ensuring customers receive the very best experience whilst delivering a first-class service through multiple channels (telephone, email, salesforce).
The Customer Service Administrator will process customer orders, handle enquiries, monitor orders and proactively act on issues that may arise.
Quality is the primary focus, delivering on promises and ensuring first-time resolution of all customer queries.
The Customer Service Administrator will work as part of a small office-based team, with responsibility for ensuring customers receive the very best experience whilst delivering a first-class service through multiple channels (telephone, email, salesforce).
Quality is the primary focus, delivering on promises and ensuring first-time resolution of all customer queries.
Our client, a well-established company in need of a Customer Service Administrator, is seeking a proactive individual to join their Customer Service team.
The role is essential to ensuring exceptional service for customers, managing inquiries, and supporting smooth daily operations within the customer service department.
Key Responsibilities
Customer Support: Manage inbound inquiries via phone, email, and chat, providing timely and accurate information on products, services, and orders.
As a Customer Support Administrator, you will be responsible for ensuring smooth communication with customers, efficient order processing and effective coordination of projects from inception to delivery.