Due to an internal promotion we are looking for an experienced Customer Service Administrator to join our fast growing and established team in Redditch. The main objective of this role is to provide excellent customer service to internal and external customers. This is a full-time permanent role the hours are 9-5pm. This growing company are based in Redditch and there is free onsite parking. The basic salary is £25,000 per annum. You will also receive top class training on all their products and this company isn't scared of ambitious candidates they want someone who is keen to go the extra mile and will offer personal development for the right attitude and hard work.
Role and Responsibilities for the Customer Service Administrator position:
- Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public Dealing promptly and efficiently with telephone and email queries from customers
- Processing internet orders using Sage
- Processing email orders using Sage
- Scanning all paperwork on the system
- Preparing small quotes
- Providing information on part numbers etc. and some basic technical details
- Dealing with the carriers, chasing deliveries, obtaining POD's, raising claims that may arise as a result of a failed delivery
- Maintains positive relationships with clients to ensure repeat and return customers
- Displays extensive knowledge about products and services
The successful Customer Service Administrator will have the following skills and experience
- Previous Customer Service or Call Centre experience
- Experience processing sales orders
- Friendly, enthusiastic and a good team player
- Excellent interpersonal and communication skills
- Excellent telephone manner
- Efficiency, accuracy, attention to detail
- Self-motivated and willing to take the initiative
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Excellent Customer service skills
If you feel that your skills and experience meet the required specification, and this is the position you have been looking for then do not hesitate in clicking 'APPLY NOW' or email your CV to .
PLEASE NOTE- due to the high level of applications we are getting we cannot personally get back to each and every application I would like to thank you for your interest and assure you that if you have not been selected for this role we will of course keep looking at new roles for you.
I would like to take this opportunity to wish you good luck in your job search