A newly created position, this Administrator position has been introduced to support all departments and act as the first point of contact for potential and existing customers.
What's in it for you?
- Work Hours: Monday to Friday, 9am to 5pm
- Salary guide: £24,000
- 20 days holiday plus bank holidays
- Free on-site parking
- Career progression opportunities
- Regular pay reviews
- Casual dress
Administrator Responsibilities:
- Deliver excellent customer service by answering calls from customers, effectively handling queries and diverting calls to the appropriate person
- Ensure all operations run smoothly by providing full administration support across all departments
- Create customer accounts using the CRM
- Update customer records, ensuring all information is up-to-date and reflects all customer contact
- Accurately process and file all digital and physical documents
Administrator Skills and Experience:
- Experience in administration or customer service would be highly advantageous
- Computer literate with experience in Microsoft Office Suite and CRM system; Salesforce experience would also be beneficial but not essential
- Excellent verbal communication skills with the ability to liaise with customers confidently and professionally
- Good organisation skills, able to work at pace and prioritise multiple tasks
- Proactive and friendly, with good attention to detail and an eagerness to learn and progress