Job Title: Customer Services and Client Relations
Location: Feltham, UK
Hours: Monday to Friday, 8am - 5pm (40 hours per week)
Salary: £27,352 per annum (Weekly pay, Temp to Permanent role)
Company Overview:
Our client is a well established growing organisation who are excited to expand their team with a new Customer Services and Client Relations role. Our client always prioritise their customers and are looking for someone equally committed to delivering outstanding service. If you're an energetic and enthusiastic individual looking for a new opportunity, we'd love to hear from you.
Key Responsibilities:
As part of the team, your daily responsibilities will include:
- Customer Engagement & Communication:
o Answering telephone enquiries and processing customer orders.
o Managing client relations by calling existing customers to ensure satisfaction and offer additional support.
o Re-engaging lapsed clients by making outbound calls to discuss potential needs and set appointments.
- Order & Quote Management:
o Producing accurate quotes based on phone or email enquiries.
o Processing and managing orders via phone and email.
- Administrative Duties:
o Filing and archiving paperwork.
o Assisting team members with various projects and collaborative tasks.
- Customer Relationship Building:
o Maintaining and growing the company's client base through effective communication and engagement.
o Ensuring all interactions are conducted in a professional and efficient manner.
- Collaboration with Sales Team:
o Working closely with the sales team to meet and exceed company sales objectives.
o Sharing and implementing best practices to improve overall team performance.
Experience & Skills Required:
- Essential Experience:
o A minimum of 3 years' administrative experience, ideally in customer service.
o Proficiency in Office 365, including applications such as Teams, Word, and Excel.
- Desirable Qualities:
o Confident telephone manner and excellent verbal communication skills.
o Strong written communication skills with a high level of literacy and numeracy.
o Highly organized, with excellent attention to detail and the ability to multi-task.
o Ability to work independently, use initiative, and meet deadlines.
o Ability to work well under pressure, contributing to a positive team environment.
o A motivated and enthusiastic attitude with a "can do" approach.
o Polite, professional, and responsible demeanor.
Benefits:
- Full training provided
- Weekly pay during the temporary phase
- Opportunity for the role to transition to permanent employment
- Supportive team environment with opportunities for growth and development
Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.