Customer Service Administrator
£28000 - £30,000
Our client, a well-established company in need of a Customer Service Administrator, is seeking a proactive individual to join their Customer Service team. The role is essential to ensuring exceptional service for customers, managing inquiries, and supporting smooth daily operations within the customer service department.
Key Responsibilities
- Customer Support: Manage inbound inquiries via phone, email, and chat, providing timely and accurate information on products, services, and orders.
- Complaint Resolution: Address and resolve customer complaints, escalating issues when necessary to achieve customer satisfaction.
- Order Management: Process orders and returns, track shipments, and work with other departments to resolve order-related issues.
- Record Keeping: Maintain and update customer records and interactions within the CRM system.
- Reporting: Prepare regular reports on customer service performance, trends, and issues for management.
- Team Collaboration: Collaborate with departments such as Marketing, Sales, Logistics, and Finance to ensure seamless service delivery.
- Continuous Improvement: Contribute to the development of customer service policies and procedures, suggesting improvements based on customer feedback.
- Product Knowledge: Stay informed on products and services to provide accurate customer support.
- Ad Hoc Support: Assist with additional administrative tasks, such as managing schedules, coordinating meetings, and supporting company events and exhibitions.
Qualifications and Skills
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Education: High school diploma or equivalent (Bachelor's degree in Business Administration or related field preferred).
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Experience:
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Previous experience in customer service, administration, or a related role.
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Familiarity with CRM systems like Salesforce or Zendesk is a plus.
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Skills:
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Strong communication skills, both verbal and written.
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Excellent organizational skills with the ability to manage multiple tasks.
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Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
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Problem-solving skills and the ability to think critically in high-pressure situations.
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Attention to detail and strong follow-up abilities.
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Ability to work independently and as part of a team.
Working Conditions
- Schedule: Full-time, Monday – Thursday 8:00 am – 5:30 pm, Friday 8:00 am – 1:00 pm.
- Work Environment: Office-based.
Compensation & Benefits
- Competitive salary: £28,000 - £30,000 per annum
- Company pension plan
- Paid holidays and bank holidays
- Professional development opportunities
- On-site parking
- Cycle-to-work scheme
If you're a motivated professional with a passion for customer service, apply now to be part of a dynamic team where you can make an impact.