£24K/yr
Broxtowe, England
Permanent, Variable

Customer Support Administrator

Posted by Elizabeth Michael Associates.

Customer Support Administrator

NG16, Eastwood

£22,000 - £24,000 per annum

Full Time, Permanent 9.00am - 5.30pm

As a Customer Support Administrator, you will be responsible for ensuring smooth communication with customers, efficient order processing and effective coordination of projects from inception to delivery.

Responsibilities:

  • Professionally handle incoming calls and transfer them to the appropriate departments.
  • Process orders efficiently and accurately, ensuring timely delivery.
  • Prepare and provide quotations to customers, and diligently follow up on quotes and ongoing projects.
  • Evaluate project proposals and designs from customers, gathering detailed specifications.
  • Record project details accurately in the CRM system, maintaining thorough documentation and scheduling follow-up activities.
  • Liaise with manufacturers to obtain quotes and, if required, drawings for customer projects.
  • Coordinate the approval process by providing customers with all relevant information, including quotes and drawings.
  • Maintain proactive communication with customers to provide updates and gather feedback throughout the project lifecycle.
  • Oversee the entire process from design to sample testing and delivery, ensuring adherence to project timelines and quality standards.

Requirements:

  • Prior experience in a similar role, preferably in sales administration.
  • Strong organisational skills with the ability to manage multiple tasks simultaneously.
  • Excellent communication skills, both verbal and written, to effectively interact with customers and internal stakeholders.
  • Proficiency in Microsoft Office Suite and experience with CRM systems for data entry and management.
  • Attention to detail and accuracy in processing orders, preparing quotations, and documenting project details.
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